Privacy Policy

Last updated: 15th January 2026

Data Controller Information

infiniastra SARL is the data controller responsible for your personal data. Our details are:

• Company: infiniastra SARL
• Registration Number: RCSB957431
• VAT Number: LU95132467
• Address: Place d'Armes 120, 4405 Esch-sur-Alzette, Luxembourg
• Email: privacy@infiniastra.pro
• Phone: +352 26820141

Data Collection

We collect and process the following types of personal data when you interact with our website and services:

Information You Provide Directly

The data we collect includes information you voluntarily provide when you:

• Contact us through our contact form or email
• Subscribe to our newsletter or updates
• Request a consultation or quote
• Participate in surveys or feedback requests

This may include your name, email address, phone number, company name, job title, and any messages or information you choose to share with us.

Automatically Collected Information

When you visit our website, we automatically collect certain technical information, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website or source
• Device information and screen resolution

How We Use Your Information

We use the personal data we collect for the following purposes, based on legitimate business interests and legal obligations:

Service Provision

How we use your data to provide our services includes:

• Responding to your enquiries and providing customer support
• Delivering our e-commerce optimisation services
• Processing consultation requests and scheduling meetings
• Providing quotes and proposals for our services
• Managing our business relationship with you

Communication and Marketing

We may use your information to:

• Send you service updates and important notices
• Provide you with marketing communications about our services (with your consent)
• Send newsletters and industry insights (if you have subscribed)
• Invite you to events or webinars that may be of interest

Website Improvement

We analyse website usage data to:

• Improve our website functionality and user experience
• Understand how visitors interact with our content
• Identify technical issues and optimise performance
• Develop new features and content

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please see our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you have given explicit consent for specific processing activities
• Contract: When processing is necessary for the performance of a contract with you
• Legitimate Interests: When we have legitimate business interests that are not overridden by your privacy rights
• Legal Obligation: When we are required to process data to comply with legal requirements

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

Service Providers

We may share data with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email communication services
• Analytics and performance monitoring
• Customer relationship management

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Enforce our terms of service
• Investigate potential violations of our policies

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Contact enquiries: 3 years from last contact
• Client data: 7 years after contract termination for legal and tax purposes
• Marketing data: Until you withdraw consent or 3 years of inactivity
• Website analytics: 26 months (Google Analytics default)
• Legal obligations: As required by applicable laws

Your Rights

Under GDPR and other data protection laws, you have the following rights regarding your personal data:

Access and Portability

Your rights include the ability to:

• Request access to your personal data
• Receive a copy of your data in a portable format
• Request information about how your data is processed

Correction and Deletion

You can:

• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (right to be forgotten)
• Request restriction of processing in certain circumstances

Consent and Objection

You have the right to:

• Withdraw consent at any time (where processing is based on consent)
• Object to processing based on legitimate interests
• Object to direct marketing communications

Data Security

We implement appropriate technical and organisational measures to protect your personal data against:

• Unauthorised access, disclosure, or destruction
• Accidental loss or damage
• Unlawful processing

Our security measures include encryption, access controls, regular security assessments, and staff training on data protection.

International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure adequate protection through:

• European Commission adequacy decisions
• Standard contractual clauses approved by the European Commission
• Other appropriate safeguards recognised under GDPR

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Complaints

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) or your local supervisory authority.

Luxembourg CNPD contact details:

• Website: cnpd.public.lu
• Email: info@cnpd.lu
• Phone: (+352) 26 10 60 - 1

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or applicable laws. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you of significant changes via email or website notice
• Ensure continued compliance with applicable data protection laws

We encourage you to review this privacy policy periodically to stay informed about how we protect your personal information.