Terms of Service

Last updated: 15th January 2026

Company Information

These terms of service govern your use of the website and services provided by:

• Company: infiniastra SARL
• Registration Number: RCSB957431
• VAT Number: LU95132467
• Address: Place d'Armes 120, 4405 Esch-sur-Alzette, Luxembourg
• Email: legal@infiniastra.pro
• Phone: +352 26820141

Acceptance of Terms

By accessing and using the infiniastra website and services, you acknowledge that you have read, understood, and agree to be bound by these terms of service and our privacy policy. If you do not agree to these terms, you must not use our website or services.

These terms apply to all users of our website, including visitors, customers, and other users who access or use our services. We reserve the right to modify these terms at any time, and your continued use of our services constitutes acceptance of any changes.

Service Description

infiniastra provides e-commerce profit margin optimisation guides and consulting services to retail businesses. Our services include but are not limited to:

• Profit margin analysis and assessment
• Strategic pricing optimisation consulting
• Cost optimisation strategies and implementation
• Performance monitoring and reporting
• Business strategy consultation
• Market analysis and competitive intelligence

User Obligations

When using our website and services, you agree to:

Permitted Use

• Use our services only for lawful business purposes
• Provide accurate and complete information when requested
• Maintain the confidentiality of any login credentials
• Respect the intellectual property rights of infiniastra and third parties
• Comply with all applicable laws and regulations

Prohibited Activities

You must not:

• Use our services for any illegal or unauthorised purpose
• Attempt to gain unauthorised access to our systems or networks
• Interfere with or disrupt our services or servers
• Transmit viruses, malware, or other harmful code
• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Use our services to compete directly with infiniastra

Intellectual Property

All content on the infiniastra website, including but not limited to text, graphics, logos, images, software, and other materials, is the property of infiniastra or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Our Rights

• All proprietary methodologies, frameworks, and business processes developed by infiniastra
• Website content, design, and functionality
• Trade names, trademarks, and service marks
• Software, tools, and technical documentation
• Reports, analyses, and recommendations provided to clients

Limited Licence

We grant you a limited, non-exclusive, non-transferable licence to access and use our website and services for your business purposes, subject to these terms. This licence does not include any right to:

• Reproduce, distribute, or publicly display our content
• Modify or create derivative works
• Reverse engineer or attempt to discover source code
• Use our intellectual property for commercial purposes without permission

Service Terms and Payment

Specific terms for our consulting services are outlined in individual service agreements or proposals. General terms include:

Service Delivery

• Services are provided based on agreed scope and timeline
• Client cooperation and timely provision of information is required
• Deliverables are subject to the terms of individual agreements
• We reserve the right to modify service delivery methods as needed

Payment Terms

• Payment terms are specified in individual service agreements
• All fees are quoted in Euros unless otherwise specified
• Late payment may result in service suspension
• All prices are exclusive of applicable taxes unless stated otherwise

Confidentiality

We understand the sensitive nature of business information and are committed to maintaining confidentiality:

• All client information is treated as strictly confidential
• We implement appropriate security measures to protect data
• Information is only used for the purpose of providing services
• We may require separate confidentiality agreements for specific projects
• Confidentiality obligations survive termination of our relationship

Limitation of Liability

To the maximum extent permitted by law, infiniastra's liability is limited as follows:

Disclaimer of Warranties

Our services are provided "as is" without warranties of any kind, either express or implied, including but not limited to:

• Merchantability or fitness for a particular purpose
• Non-infringement of third-party rights
• Accuracy, completeness, or reliability of information
• Uninterrupted or error-free operation

Limitation of Damages

In no event shall infiniastra be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Business interruption or loss of goodwill
• Any amount exceeding the fees paid for our services

Client Responsibility

Clients acknowledge that:

• Business decisions remain solely their responsibility
• Our recommendations are advisory in nature
• Implementation results may vary based on external factors
• They should conduct their own due diligence

Indemnification

You agree to indemnify, defend, and hold harmless infiniastra, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from:

• Your use of our services or website
• Your violation of these terms of service
• Your violation of any applicable laws or regulations
• Your infringement of any third-party rights
• Any false or misleading information you provide

Termination

Either party may terminate the service relationship under the following conditions:

Termination by Client

• With written notice as specified in service agreements
• Payment for services rendered up to termination date
• Return or destruction of confidential information upon request

Termination by infiniastra

We may terminate services immediately if:

• You breach these terms of service
• Payment obligations are not met
• You engage in prohibited activities
• Continuation of services becomes impractical or impossible

Effects of Termination

Upon termination:

• All rights and licences granted to you cease immediately
• You must cease using our services and materials
• Confidentiality obligations continue to apply
• Outstanding payment obligations remain due

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these terms. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

For detailed information about how we handle your personal data, please review our Privacy Policy.

Governing Law

These terms of service are governed by and construed in accordance with the laws of Luxembourg. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Luxembourg.

Dispute Resolution

In the event of a dispute, the parties agree to:

• First attempt to resolve the matter through good faith negotiations
• Consider mediation before pursuing litigation
• Submit to the jurisdiction of Luxembourg courts if legal action is necessary

European Union Rights

If you are a consumer in the European Union, you may have additional rights under EU consumer protection laws that cannot be waived by these terms.

Force Majeure

infiniastra shall not be liable for any failure or delay in performance under these terms that is due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, or other acts of nature
• Government actions, laws, or regulations
• Labour disputes or strikes
• Internet or telecommunications failures
• Acts of terrorism or war

Severability

If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely approximates the intent of the original provision.

Entire Agreement

These terms of service, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and infiniastra regarding the use of our services. These terms supersede all prior agreements, understandings, and communications, whether written or oral.

Changes to Terms

We reserve the right to modify these terms of service at any time. When we make changes, we will:

• Update the "Last updated" date at the top of this page
• Notify users of material changes via email or website notice
• Provide reasonable notice before changes take effect

Your continued use of our services after changes are made constitutes acceptance of the revised terms.

Contact Information

If you have any questions about these terms of service or need legal clarification, please contact us: